Privacy Policy

1. Introduction

True North Design & Build, LLC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Project details and preferences
• Any other information you choose to provide through our contact forms or quote requests

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and manage quote requests and project consultations
• Send you information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely in encrypted databases and is only accessible to authorized personnel.

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

5. Intellectual Property - Images and Content

All images, photographs, designs, and content displayed on this website are the exclusive property of True North Design & Build, LLC and are protected by copyright and other intellectual property laws.

You may not:

• Reproduce, copy, or download any images or content from this website without our express written permission
• Use our images or content for any commercial or non-commercial purpose
• Modify, distribute, or create derivative works from our images or content
• Remove any copyright, trademark, or other proprietary notices from our images or content

Unauthorized use of our images or content may result in legal action. If you wish to use any of our images or content, please contact us at bob@truenorthdb.com to request permission.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at bob@truenorthdb.com or call us at (401) 326-9550.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: